Washroom Accessories

RETURNS AND REFUNDS POLICY

All products sold are 100% genuine articles and are back fully by their respective manufacturer warranties.
If you are not completely satisfied with your purchase you may...


CHANGE YOUR MIND AND RETURN GOODS FOR CREDIT/REFUND/EXCHANGE

Notification of the intent to return must be received from the buyer within 14 business days of the delivery date of the order. Provided the goods are in brand new, unused, and uninstalled condition, and include all the original packaging and hardware, goods can be returned for a refund of the item cost or exchanged for something else that may suit the buyers needs better within 30 days of purchase. Return shipping of the items back to us is at the buyer’s cost and arrangement. Images must be received of the goods to ensure eligibility for return. The condition of the returned goods will be assessed once received. We recommend an insured freight method and that goods are packed in a manner that will not incur damage in transit as this will void the return. Upon receipt of your goods, you will be notified of the approval or rejection of return. If approved, your refund or credit will be processed within 5 business days to your original method of payment. If payment was by bank deposit, you will need to provide us with bank details. If you are exchanging your goods, on approval your credit will be applied to a new items order.
Important Note: Freight incurred for original shipment of goods will be withheld from any refunds.

WARRANTY BASED RETURNS

Washroom Accessories stands by the manufacturers warranty of all products sold on our site and will gladly assist in the warranty process for any items that are faulty within the advertised warranty period.

30 DAY GUARANTEE

We try our best to ensure that all products are shipped free from defects. In the case that you do receive a faulty product upon delivery, do not panic, simply contact Washroom Accessories and we will organise to have the item replaced or the issue rectified for you as soon as possible.

WARRANTY ISSUES OVER TIME

All warranty issues are dealt with by the manufacturer or distributor of the product and are bound strictly by their respective warranty policies. If a problem occurs with your purchased item within the period covered by the manufacturer's warranty, please contact the manufacturer/distributor for a direct resolution of your warranty claim. Please do not return the item to Washroom Accessories for resolution. If you have difficulty we will gladly assist in the warranty process in any way we can.


Satisfaction Guarantee

Customer Satisfaction Guarantee

At Washroom Accessories, we pride ourselves on our customer service record. We’re here to provide passionate and positive honesty and reliability. Our vision is to simplify the business of running a business, with ease and the best online experience Australia wide. For all orders placed with us here at Washroom Accessories, we will guarantee to do everything we can to assist you in resolving whatever issues you may come across. Should it be a warranty, damage or dissatisfaction issue, we promise to do everything we can to find the fastest viable solution to resolve your issue as quickly as possible.

We're not happy unless you're happy. Simple as that!