Washroom Accessories

GENERAL SHIPPING INFORMATION

ALL ORDERS OVER $150 RECEIVE FREE SHIPPING*

  • Please note that we only ship to Australia
  • Standard shipping costs are applied to orders under $150
  • Shipping is handled by Australia Post and/or a selected frieght company dependant on weight and size of shipment

TRACKING YOUR ORDER

Once your parcel/s have been dispatched you can review your order via the 'View My Order Status' login section. This is where you will also find your Tracking ID and a link to the Courier's Tracking Website

ESTIMATED SHIPPING TIMES

  1. Sydney = 5-7 business days
  2. QLD = 5-7 business days
  3. NSW = 5-7 business days
  4. VIC = 5-7 business days
  5. TAS = 7-12 business days
  6. SA, NT and WA = 7-12 business days

* If you have special delivery instructions, please contact us via email or on 1300 662 683 to provide further details

Please note that these times are estimates and in no way offer a guarantee for timely delivery. Outside metropolitan area delivery times may vary. Special courier services incur extra charges and are based on individual order circumstances and must be organised by phone 1300 662 683

INSURANCE

What does insurance cover?

  1. Free return of items you may wish to exchange or refund. Madken will organize the pickup of goods with no extra cost to you, which will then be returned to us and inspected.
  2. Customers who purchased insurance will get an extended returns period of 90 days. Madken must be notified beforehand and pictures of the products sent prior to return. Return authorisation form must be completed and attached.
  3. If your order is lost in transit or arrives damaged Madken will prioritize to investigate the situation (please allow 5 business days) and organize replacements of the products or a refund.
  4. Customers who purchased insurance will not be charged the 25% re-stocking fee for returns and will be refunded or credited in full.