GENERAL SHIPPING INFORMATION

ALL ORDERS OVER $249 RECEIVE FREE SHIPPING (*exclusions apply)

• Please note that we only ship within Australia
   
• Standard shipping costs are applied to orders under $249, applied at checkout (*exclusions apply)
   
• Shipping is handled by Australia Post and/or a selected third party freight company dependent on weight and size of shipment

* Exclusions to standard shipping charges under $249 and free delivery over $249:

• Pallets
   
• Fragile items
   
• Oversized (bulky) items/orders, at the discretion of Madken
   
• Heavy items/orders, at the discretion of Madken
   
• Delivery to rural areas and islands.

If the above applies to your order, our customer service team will be in contact with a shipping cost quote prior to processing the order. If you have any queries, please contact us on 1300 662 683 or feedback@washroomaccessories.com.au

INTERNATIONAL DELIVERY

We only ship within Australia, however we do have the capability of shipping some of our range internationally.
Please contact our customer service team at feedback@washroomaccessories.com.au for a quote.

TRACKING YOUR ORDER

Once your parcel/s have been dispatched you can review your order via the 'View My Order Status' login section. This is where you will also find your Tracking ID and a link to the Courier's Tracking Website

ESTIMATED SHIPPING TIMES

- Effective 1st March 2020 and until further notice, estimated delivery times may vary due to delays from the COVID-19 pandemic. We are working as quickly as possible to fulfill all orders and answers enquiries. Madken thanks customers for their understanding during this time
 

• Sydney = 5-7 business days

• QLD = 5-7 business days

• NSW = 5-7 business days

• VIC = 5-7 business days

• TAS = 7-12 business days

• SA, NT and WA = 7-12 business days
   

If you have special delivery instructions, please contact us on 1300 662 683 or feedback@washroomaccessories.com.au to provide further details.  

Special courier services are are available for selected locations at an extra freight cost to the customer and are based on individual order circumstances and must be organised by phone 1300 662 683.

Please note that these times are estimates and in no way offer a guarantee for timely delivery. Outside metropolitan area delivery times may vary. 
 

Important note: Please know that we do not guarantee that we hold stock of any quantity of any product on our online site. If you would like to check stock availability or have an immediate deadline please contact our office via email feedback@washroomaccessories.com.au or on phone 1300 662 683 and our customer service team will be able to assist you.

PURCHASE PROTECTION/INSURANCE

Madken Washroom Accessories offer protection to all our customer's, to provide you with added benefits, some of which include:

What does purchase protecton/insurance cover?

• If your order is lost in transit or arrives damaged Madken will prioritise to investigate the situation (please allow 5 business days) and
  organise replacement of the products or a refund.
   
• Free return of items. Madken will organise the collection of goods at no extra cost to you, which will then be returned to us and inspected.
   
• Extended returns period of 90 days.
   
• You will not be charged the 25% re-stocking fee for returns and will receive a refund/store credit for total item value. Insurance charge and
  freight charge will not be credited.

INCORRECT DELIVERIES OR DAMAGED ITEMS

If you receive an incorrect delivery, damaged item or short supply, please notify Madken within 14 days of delivery date (except mirrors*) and our customer service team will investigate the matter. For damaged goods, pictures must be emailed to feedback@washroomaccessories.com.au. Please inspect goods upon delivery and do not sign for goods if damage is evident.

Our warehouse ensures your orders are packaged in the most secure packaging possible so your item arrives in perfect condition. Despite this, goods are sent with third party freight companies and we can’t always guarantee they will take as much care with your parcels as we do.

For our customers who elect to take out insurance; We will prioritise to investigate your situation (please allow 5 business days) and if your item is found to be lost in transit or arrives damaged we will organise replacement of the products or a refund.

For our customers who declined the insurance option;

We will investigate your situation (please allow 5 business days). Madken does not accept responsibility or liability for any items lost or damaged during transit and unfortunately we are unable to supply replacements or a refund.

We apologise for any inconvenience.

*If you have received a damaged mirror, Madken must be notified within 48 hours of delivery and images must be emailed to us. We strongly recommend you purchase insurance with all mirror products to protect your order.