Washroom Accessories

Shipping Information

GENERAL SHIPPING INFORMATION

ALL ORDERS OVER $150.00 RECEIVE FREE SHIPPING*

  • Please note that we only ship to Australia wide
  • Standard shipping costs are applied to orders under $150.00
  • Shipping is handled by Australia Post and/or a selected frieght company dependant on weight and size of shipment

TRACKING YOUR ORDER
Once your parcel/s have been dispatched from Washroom Accessories you can review your order via the 'View My Order Status' login section. This is where you will also find your Tracking ID and a link to the Courier's Tracking Website

ESTIMATED SHIPPING TIMES

  • Sydney = 5-7 business days
  • QLD = 5-7 business days
  • NSW = 5-7 business days
  • VIC = 5-7 business days
  • TAS = 7-12 business days
  • SA, NT and WA = 7-12 business days

* If you have special delivery instructions, please contact us via email (link to contact us page) or on phone 1300 662 683 to provide further details
Please note that these times are estimates and in no way offer a guarantee for timely delivery. Outside metropolitan area delivery times may vary. Special courier services incur extra charges and are based on individual order circumstances and must be organised by phone 1300 662 683.
Important note: Please know that we do not guarantee that we hold stock of any quantity of any product on our online site, if you would like to check stock availability or have an immediate deadline please contact our office via email (link to contact us page) or on phone 1300 662 683 and our customer service team will be able to assist you.

INSURANCE
At the point of reviewing your shopping cart, you can select if you wish to take out insurance against loss or damage during shipping.

Taking out an insurance policy will also cover you for the free return of any items you may wish to exchange or refund – add?

Please note that if you are not covered by insurance and your package is lost or damaged in transit, Washroom Accessories does not accept responsibility or liability for any damage or loss.

CUSTOMER SERVICE
We will assist our customers in dealing with manufacturers or Australia Post and courier services with regards to warranty or damage claims.